As an alternative of elevating costs once more, Netflix might must decrease its subscription prices in Italy. A courtroom in Rome just lately dominated that Netflix owed its Italian customers a refund for worth hikes between 2017 and January 2024 and a discount to earlier subscription prices. On high of the refunds, Netflix Italia must inform its affected subscribers of their proper to a refund.
The lawsuit was initially filed by Movimento Consumatori, a shopper rights group based mostly in Rome. The group’s president, Alessandro Mostaccio, mentioned in a press release that greater than 25,000 Netflix customers have complained to Movimento Consumatori that they are not glad with the value will increase through the years. In response to the attorneys representing the customers, Premium subscribers are entitled to a refund of roughly 500 euros, whereas Customary tier prospects ought to get again about 250 euros.
Mostaccio additionally mentioned that if Netflix does not instantly cut back costs and refund its prospects, the patron rights group would pursue a class action lawsuit to get well funds. A Netflix spokesperson instructed Reuters that it will attraction the Italian courtroom’s ruling, including that the corporate takes “shopper rights very critically and imagine our phrases have at all times complied with Italian legal guidelines and observe.” On the opposite facet of the world, Netflix once more raised prices for its US prospects, this time throughout all of its subscription tiers.
