The corporate additionally stated a more moderen replace is rolling out that ought to stop the difficulty.
For the 100 or so house owners of a Philips Hue Bridge Professional that instantly stopped working after putting in a software program replace from June, there may be some excellent news. As first reported by Ars Technica, Philips confirmed that an replace put in in a particular means has induced a few of its Bridge Professional units to cease working, but it surely additionally stated that it is changing units for anybody affected “freed from cost” and “no matter guarantee standing.”
Users started reporting that their Bridge Professional units have been being bricked after putting in the 2071353020 firmware replace that was launched in June. Philips confirmed to Ars Technica that house owners needed to do “a really particular software program replace state of affairs,” the place they’ve automated updates disabled, remained on an older model for “an prolonged interval” after which manually put in the replace after storing it on the Bridge machine for greater than 10 days. Philips additionally informed Ars Technica that “fewer than 100 Philips Hue Bridge Professional units have been impacted.”
Philips stated that anybody affected can contact its help crew for a alternative. Contemplating the price hike with the machine for US clients, it is a welcome gesture. Nonetheless, house owners should arrange the brand new machine from scratch, which could possibly be a prolonged course of contemplating the Bridge Professional can join as much as 150 lights and 50 equipment, together with establishing shortcuts and schedules. Philips informed Ars Technica that it is already rolling out an replace that ought to stop another Bridge Professional units from working into the identical subject.
