Now you can ebook haircuts, medical doctors’ appointments, and meals deliveries via Yelp.
The enterprise search and evaluation platform has rolled out integrations with suppliers together with DoorDash, Zocdoc, and Vagaro, letting customers ebook appointments and order meals immediately from a Yelp itemizing or via the AI-powered Yelp Assistant. Customers may already request quotes from companies starting from house and auto restore professionals to magnificence specialists.
The Yelp Assistant can also be getting its personal tab within the app, as the corporate goals to change into a vacation spot not only for its tons of of hundreds of thousands of user-contributed critiques however for answering questions on native companies and reserving their companies.
“We want customers to reconceive Yelp not simply as a spot the place they learn critiques,” says Akhil Kuduvalli Ramesh, SVP of product, “however as a spot the place they’ll really discover solutions and full their actions.”
In a demo for Quick Firm, Kuduvalli confirmed how the Yelp Assistant can find particular companies and different locations that meet person wants, like a park appropriate for strolling a canine off-leash or a restaurant match for date evening. The assistant returns a listing just like Yelp’s commonplace search outcomes, however provides a quick rationalization of why every consequence matches the question, highlighting related particulars from critiques and, in some circumstances, firm web sites. It will probably additionally deal with follow-up questions, corresponding to parking at a canine park or vegetarian choices at a restaurant, pulling in particulars from critiques and pictures.
“What’s notably fascinating to a shopper about it’s the truth that each reply has a story,” Kuduvalli says. “The narration brings a way of transparency, and it additionally provides the person confidence as to why they’re seeing what they’re seeing, and it will get them excited.”
Yelp saw net revenue rise 4% year-over-year final 12 months to a document $1.46 billion, with internet revenue of $146 million, the corporate mentioned in February regulatory filings. Promoting from companies companies makes up the majority of Yelp’s income, bringing in $948 million final 12 months in comparison with $444 million for Yelp’s “eating places, retail & different” class.
However as Yelp faces new types of competitors with some customers more and more turning to AI for questions on house restore initiatives or the place to get a fast meal—or following the recommendation of influencers on TikTok and Instagram—the corporate is betting that its wealth of knowledge from critiques and companies themselves will proceed to make it a trusted vacation spot.
Yelp factors to a recent survey it performed with Morning Seek the advice of: whereas 65% of People have used AI search instruments within the final six months, simply over half say these instruments can really feel like a “walled backyard” that makes outcomes exhausting to confirm. About 63% say they double-check AI solutions with different sources, together with evaluation platforms and information websites. That issues particularly for native companies, Kuduvalli says, the place customers need confidence that hours and companies are updated.
In principle, then, the Yelp Assistant can supply the very best of each worlds, utilizing AI to reply questions and supply citations and pictures from Yelp critiques to again their claims. And as soon as individuals discover a enterprise they like, they’ll more and more be capable of reserve a desk or ebook an appointment immediately from Yelp. Integrations with Vagaro and Zocdoc are already dwell on iOS, and the corporate plans to make them out there via Android and desktop variations of its platform later this 12 months, together with a Calendly integration for companies that take appointments via that scheduling software.
Yelp may even present cited data as customers have a look at menus in eating places. A Menu Vision feature that debuted in October can pop up dish pictures, spotlight widespread objects, and hyperlink to critiques when diners scan menus via the Yelp app. Yelp has continued to reinforce Menu Imaginative and prescient since its launch, Kuduvalli says.
“It would establish much more dishes than it did earlier than,” he says.
Yelp’s AI mannequin nonetheless relies upon partly on person contributions, and reviewing stays energetic: Customers submitted 22 million new critiques in 2025, up 7% from the prior 12 months, based on the corporate. Yelp can also be rolling out an AI-personalized house feed on iOS, with extra tailor-made content material and updates from individuals customers know, because it leans into its core strengths within the AI period.
